Refund policy
Thank you for shopping with NovaGrid. If you're not completely satisfied with your purchase, we're here to help.
Returns We accept returns within 30 days of the delivery date. To be eligible, items must be unused, in their original condition, and in the original packaging. Certain items such as final sale or clearance products are non-returnable.
To initiate a return, contact us at [your support email] with your order number and reason for return. We'll provide instructions on where to send your item.
Refunds Once we receive and inspect your return, we'll notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days. Shipping costs are non-refundable.
Exchanges We only replace items if they are defective or damaged. If you need an exchange, contact us at [your support email].
Non-Returnable Items
- Digital products or downloadable software
- Gift cards
- Final sale or clearance items
- Items not in original condition or missing parts
Shipping Returns You are responsible for return shipping costs unless the item arrived damaged or defective. We recommend using a trackable shipping service.
Contact Us For any questions about your return or refund, reach out to us at [your support email] or visit our contact page.